WHAT CAN I REDEEM WITH MY COLLECTED STARS?
Head over to the Souper Rewards page in the APP for the list of rewards you can redeem with your Stars. The listed Souper Rewards are exclusive to a limited period and will change from time to time. If you find something you like, be quick to redeem your rewards!
HOW DO I REDEEM REWARDS?
You can redeem your rewards on the Souper Rewards page in the APP.
If you’ve added rewards to your wish list, you can redeem them on the wish list page. Upon redeeming, a barcode will be generated for you to present to the cashier.
WHEN DO BARCODE EXPIRES?
The barcode is a one-time unique barcode and expires only after the redemption is made at the counter.
CAN I REDEEM MY REWARDS WHEN I ORDER THROUGH THE APP?
We only allow collection of redeemed rewards over the counter at any SOUPERSTAR outlets.
CAN I REDEEM MY STARS IN CONJUNCTION WITH OTHER ONGOING PROMOTION?
Redemptions are not concurrently available with any ongoing in-store and online promotion.
CAN MY FAMILY/FRIENDS REDEEM MY STARS FOR ME?
You will have to share your Stars with your family/friends to allow them to redeem the Stars.
I TRANSFERRED STARS TO MY FAMILY/FRIENDS BUT IT HAS NOT BEEN DEDUCTED FROM MY ACCOUNT.
Do verify if this transfer is recorded in your transaction history. If it is not recorded, it means that the transfer was unsuccessful. Alternatively, the person you’re sharing Stars with do not have an existing account and hence no Stars are deducted.
I TRANSFERRED STARS TO MY FRIENDS BUT IT DID NOT SHOW ON THEIR ACCOUNT.
Do check your transaction history to confirm if the Stars was successfully sent. There could be several reasons why the Stars are not reflected on your friend’s account:
Your friend does not have an account with SOUPERSTAR when you transferred the Stars or
Unsuccessful Stars transfer due to poor internet connection. In this case, do check if the transfer was recorded in the transaction history of your personal account to determine if transfer was successful
WHY CAN’T I SEE THE STARS MY FRIEND SHARED WITH ME?
This could happen when an attempt to transfer Stars is unsuccessful. Do ask your friend to check if there was a transaction recorded for the transfer of Stars in the transaction history. If there is no record, it means that the transfer was not successful and your friend would have to redo the transfer of Stars.
CAN I SHARE MY STARS WITH FAMILY/FRIENDS WHO HAVE NO ACCOUNT?
Only family and friends with an existing SOUPERSTAR account can receive and send Stars. Therefore, ensure that your family/friends create an account before you share your Stars with them.
DO I NEED AN INTERNET CONNECTION TO REDEEM MY STARS?
Yes, the APP can only work when it is connected to the Internet.
WHAT HAPPENS WHEN I REDEEM MY STARS?
The number of Stars reflected on the right of your screen will reduce as Stars will be deducted when you redeem your Souper Rewards. To collect your Souper Rewards, present the barcode generated (found in Redeem page) to the cashier.
CAN I EXCHANGE MY STARS TO HEARTS?
Your Stars cannot be exchanged for Hearts cash or any other items not listed on the Souper Rewards page.